FAQs

Got questions? We’ve got answers! Check out our FAQs to find quick solutions to common queries:

1. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can track the status of your shipment using the provided tracking number through our website or the carrier’s website.

2. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout through PayPal for added convenience.

3. Do you ship internationally? Yes, we offer international shipping to select countries. International delivery times and shipping rates vary depending on the destination. Please refer to our Shipping Policy for more information.

4. What is your return policy? We accept returns and exchanges within 30 days of the purchase date. Items must be unused, unworn, and in the original packaging with all tags attached. For more details, please review our Return Policy.

5. How can I contact customer service? You can reach our customer service team via email at ibeorigin@gmail.com. We’re here to assist you with any questions or concerns you may have.

6. Do you offer gift cards? Yes, we offer gift cards that make the perfect gift for any occasion! You can purchase gift cards in various denominations on our website.

7. Can I change or cancel my order after it has been placed? We process orders quickly to ensure prompt delivery, so changes or cancellations may not always be possible. Please contact us as soon as possible if you need to modify or cancel your order, and we’ll do our best to accommodate your request.

8. How do I know what size to order? For guidance on sizing, please refer to our size chart located on each product page. If you need further assistance, feel free to contact our customer service team, and we’ll be happy to help you find the perfect fit.

9. Do you offer discounts or promotions? Yes, we occasionally offer discounts and promotions to our valued customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.

10. Are your products ethically sourced and sustainable? We are committed to ethical sourcing and sustainability. We strive to work with suppliers who share our values and prioritize environmentally friendly practices. For more information, please see our Sustainability Statement.

Still have questions? Don’t hesitate to reach out to us for assistance. We’re here to make your shopping experience with IBeOrigin enjoyable and hassle-free!