Return policy

We understand that sometimes a purchase isn’t quite what you expected, and we’re here to help make it right. Here's our return policy at IBeOrigin:

Returns and Exchanges

We gladly accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team at ibeorigin@gmail.com to request a return authorization.
2. Pack your item securely in the original packaging, including any accessories or documentation that came with it.
3. Ship your return or exchange to the address provided by our customer service team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Returnable Items

Please note that certain items, such as final sale items or personalized/customized products, are not eligible for return or exchange unless they are defective or damaged upon receipt.

Questions?

If you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to contact us. Our dedicated customer service team is here to help make your shopping experience with IBeOrigin as smooth as possible.